Job Description
Perform a variety of reception, customer service, secretarial, insurance, and data entry duties for patients and strive to provide patients with a stress-free, comfortable, warm, and friendly environment. Answer telephones, schedule appointments, handle patient finances, maintain patient records, and coordinate patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctors, and patients.
Duties
- Greet patients on the telephone and in person
- Handoff patients to the nurses/doctors in a caring manner
- Respond to patient questions, concerns & complaints about dental/ortho treatment in person and via email
- Schedule and confirm patient appointments and recalls
- Effectively & tactfully ask happy customers for patient referrals & testimonials
- Build value for the practice & the doctors & for the appointment
- Maintain an on-time schedule with little or no cancellations
- Set up new patient charts
- Check treatment cards and confirm that all appropriate information is included
- Review charges with patients and collect payments effectively
- Input patient data and charges into the computer
- End of day / End of month balancing
- Create customized treatment plans for dental patients for insurance approval & follow up
- Fill out insurance claims for patients
- Follow through on overdue patient accounts
- Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc)
- Participating in the company's marketing events
Other duties as assigned
Requirements
- Native English & Mandarin
- Multitasking
- Computer, Telephone, Customer Service, Exception Human Relations Skills required
Application Instructions
Please send your application to catherine@puresmile.com